Our mission is to guarantee people's rights as consumers of goods and products and users of services.
Consumers and companies about their rights and duties concerning consumer affairs and the way to exercise them.
We do so using different channels:
Consumers, business people, professionals from public consumer organisations and consumers' associations with talks, seminars and training courses.
And we educate children and young people in responsible consumption.
To resolve conflicts arising between companies and consumers, using mediation and arbitration mechanisms. (further information)
To improve the operation of the market for products and services through monitoring and inspection and also, if necessary, normative regulation. And we do so ensuring the protection of the rights of consumers and the competitiveness of businesses.